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FAQs

FAQ's

Whitch is new product?

New Product : These are all products that have recently joined our online catalog .

 New product

Whitch is Pre-order?

Pre - Order : All the products have not yet been released to the market by the manufacturers but can be purchased to ensure obtaining the official launch day .

 product Pre-order

Whitch is back-order?

Back-Order : All the products are not in stock in our store, but that can be purchased. The customized products are specially treated , ie the stock of these products will be consulted with the manufacturer , for the purpose of this product is added to our store, thus the processing and delivery time is greater than Normal a purchase . We do not insure product availability , if the product is not in stock more or is discontinued customer will be refunded the full payment.

product Back-order

Whitch is product out of stock?

Out of stock : All the products are no longer in stock in our store. A text field so you can enter your e-mail will be available for these products . Thus Latinamericanhobbies.com will contact you to inform you if the product may or may not be purchased by you .

 

Wwhat kind of shipping methods exist?

Latinamericanhobbies.com offers the following shipping methods. 

  • “Standar.” Delivery time 2 to about 4 weeks. (with tracking number) 
  • “Regular express” delivery time approximately 5-7 business days (with tracking number) 

*Latinamericanhobbies.com not responsible for delays due to weather, political problems and other reasons out of our hands.


WHAT IS TRACKING NUMBER?
 

This number will allow you to track the location of your package. We will provide this number once or product you requested to be sent via mail. This way you can check the status and location of your package at any time from the comfort of your home, simply access the Web page that we indicate (UPS) and enter the tracking number. This method ensures you avoid packet losses in offices and in transit as there is a trace log

 

WHAT IF I DO NOT RECEIVE MY PACKAGE PURCHASED OR PRODUCT?

It is very rare that this happens, because the shipments have a tracking number are delivered to the address indicated at the time of purchase or to the office of the nearest post ofice (if the product passes through customs) . But if it were not the case we will refund 100% of your money by the same method of payment that I use when making your purchase.

CAN I MAKE SPECIAL REQUESTS?

Sure, Not all our products are documented in our online catalog , you can order one more items and a representative from our customer service will reply within 48 hours , telling you whether we have the product requested .

WHY SHOULD I REGISTER ON THIS SITE ?

First, to make a purchase is required to register , that way we will know all the data needed to send your order, we will create a customer account number , where we will have a record of your purchase will help you get discounts, competitions, be benefited by DISCOUNT COUPONS and more.
Second, each time you make a purchase we keep a record of your order and we will ask questions related to your product and keep track of your purchases.

IS IT IMPORTANT TO ME BE REGISTERED TO THE NEWSLETTER?

If you would like to receive our offers and promotions , is one of the best ways , as not all our deals are posted on our web site or social networks like Facebook .

 wHERE ARE WE LOCATED ?

Our company sells and distributes their products in different countries of America ( North America and Latin America) , depending on your country you will find stores mainly have to distribute some of our products. That's why we use our web store to show our catalog, which is updated frequently.

CAN I CANCEL AN ORDER?

Yes, you can cancel an order, but keep in mind the following:

a) The product must still be in the ORIGINAL PACKAGING AND FACTORY SEALED . If the product has been opened, played with him , been altered or damaged in any way , will not accept it back. WE DO NOT ACCEPT OPEN MERCHANDISE.

c ) Latinamericanhobbies.com pays return costs if it is our error (you received an incorrect or defective item) When youreturn the wrong product, please pack the items securely . You will be reimbursed according to their method of payment including shipping charges .

d ) If the return was not due to an error of Latinamericanhobbies.com(example: You order a product and then you decide that you do not want it), the buyer accepts full responsibility for all shipping costs plus a restocking fee 15% will be deducted from the refund. As long as the product is properly sealed and in original condition . If the seal factory is broken, we can not accept the return item.

e) If you return only one item of a shipment of multiple items, we will refund the price of the item that you return and not the total shipping fee (only the purcentage of shipping of the product).

HOW CAN I FIND A PRODUCT IN STORE ?

1) The easiest way is to digites product name or words that characterize it in the search bar . This works at 80% of the time .
2) You can search the list of categories on the left of the store and from there enter the category you think your product is . This option works by 70 %. Sometimes it is not easy to work this way , but we always try to categorize our products sometimes do not coincide .
3) You can contact our customer service and tell :

Name of the product you are looking for
scale
The Logo and / or company that makes
The year of production ( if known)